Human right in health care
Before Customer ship, ethics and interaction skills course, I thought good customer service was mostly about being polite, smiling, and answering questions. I didn’t think much about my role as a professional or about building a meaningful connection with the customer. I also believed that giving information once was enough.
During this course, I realized that customer ship and
professional dialogue are much more than just politeness. True professional
dialogue means really listening to the customer, asking open questions, and
making sure I understand their needs. It’s about giving them time, respecting
their experiences, and creating a safe space where they feel comfortable speaking
honestly.
I also learned that communication is a two-way process. I
need to be clear, but I must also make sure the customer understands me. Using
simple language, avoiding jargon, and being ready to repeat or explain things
in different ways are all essential parts of this process.
Now, if I think about how I would interact with a customer,
I will start by welcoming them calmly and introducing myself. I would ask them
to explain, in their own words, what brings them here today. I would listen
without interrupting, make eye contact, and use my body language to show that I
am fully present. After listening, I would summarize what I heard, for example:
“So, if I understood correctly, you are worried about…” Finally, I would agree
on the next steps together and check if they have any questions. This approach
ensures the customer feels respected, understood, and involved in their own
care or service.
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