Criteria of service

 

 Criteria of service 

 

Customer ship, ethics and interaction skills course also helped me to understand the criteria of service. Earlier, I thought good service was mostly about being nice and friendly. Now I understand that good service also means following laws, regulations and quality standards .Good service should be equal, safe and accessible for all customers. It should be timely, clear and respectful. Customers have the right to get understandable information and to participate in decisions about their care or service.

For example, in a real situation, good service could look like this: A customer comes to the reception feeling confused and stressed. I greet them calmly, explain the process step by step, and check that they understand. I respect their privacy, avoid talking about personal issues in front of others, and make sure they know where to go next. I also document things correctly and follow the organization’s procedures. In this way, I support both the individual customer and the quality of the whole service.

In my view, good care and service in the social and health sector means treating each person with respect, dignity, and understanding, while considering their individual needs, preferences, and circumstances. It involves ensuring that services are safe, reliable, and accessible, while staff communicate clearly, listen attentively, and act professionally. When these standards are not met, it can leave clients or patients feeling frustrated, anxious, or undervalued, and it becomes essential to seek support. This is where the role of a Social and Patient Ombudsperson in Finland is important. Their guidance helps people understand their rights, provides confidential and impartial advice, and supports individuals in expressing concerns or making complaints. In practice, the Ombudsperson ensures that clients are aware of their options and can navigate the system safely and confidently, especially when they feel that their care or service has not been fair or adequate. Knowing that such support exists gives both patients and their families reassurance and helps promote a more just and person-centered approach to health and social services.